Refund & Return Policy – FocusOpticals

At FocusOpticals, we are committed to ensuring that our customers are satisfied with their purchases. This policy explains our guidelines for returns, exchanges, and refunds.

Eligibility for Returns

Products can be returned within 14 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase. Customized or prescription eyewear may have different return conditions.

How to Initiate a Return

To return a product, please contact our support team at info@focusopticals.com with your order details. We will provide instructions for returning the item safely.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.

Exchanges

If you wish to exchange a product, contact us for assistance. Exchanges are subject to product availability. Shipping costs for exchanges may apply unless the exchange is due to a defect or error on our part.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately. We will arrange a replacement or full refund at no additional cost.

Contact Information

For questions or concerns about our Refund & Return Policy, email us at focusopticalsllc@gmail.com. Our team is dedicated to ensuring a smooth and fair process.